HomeUSAG-Miami / Military and Family ServicesU.S. Army Garrison-MiamiUSAG-Miami Directorate of Human Resources

U.S. Army Garrison-Miami Directorate of Human Resources

9301 NW 33 ST
Room B1029.
Doral, FL  33172
305-437-2732

Mission

To provide base-level human resources services to military members and DoD civilians assigned to the United States Southern Command and its locally attached units and to members assigned to the United States Army Garrison – Miami.

Services include but are not limited to military and civilian personnel services as well as in-out processing, official passport and visa processing, substance abuse program management, education services to include test administration, records management, mailroom operation, and Identification and Defense Enrollment Eligibility Reporting System (ID-DEERS) services to eligible population such as active duty, reserves, retirees and family members. 

 

HUMAN RESOURCES SERVICES

ID Cards | DEERS Enrollment

The ID/DEERS Office strives to provide exceptional customer service while enforcing regulatory standards granting enrollment in the Defense Enrollment Eligibility Reporting System (DEERS), and provide Common Access Cards (CAC) and/or Official Identification Cards to authorized Soldiers, Family Members, Retirees, 100% Disabled Veterans as well as Civilian and Contract Employees working on USAG Miami/US Southern Command installation.

The ID/DEERS office is located on the first floor of the Installation Services Center.  The office provides ID card and CAC services for U.S. military personnel & their families, DoD civilian employees and families, assigned contractors and DoD retirees.

Schedule an Appointment

Hours of Operation

Monday – Thursday: 7:30 AM - Noon & 1 PM - 3 PM (Walk-ins 7:30 AM - 9:30 AM)

Friday:  7:30 AM - Noon (Appointments Only)

ID/DEERS contact info

305-437-2718

Services Provided

Common Access Cards (CAC)
DEERS Enrollment
Dependent ID Cards
Retiree ID Cards
100% Disabled Veterans & Dependents ID Cards
CAC Pin Resets
Mail-in service to Retirees and their Family members living in Central & South America

Helpful Links

  • DEERS Enrollment Required Documents
  • List of Acceptable Identity Documents
  • DEERS Residential Address On-Line Update
  • RAPIDS ID Card Site Locator
  • RAPIDS Self Service - ID Card Office Online  
  • Common Access Card Information
  • DFAS - Secondary Dependency Application Process
  • milConnect
  • TRICARE Beneficiary Web Enrollment
  • TRICARE
  • TRICARE Eligibility
  •  

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    Passports & Visas

    The SOUTHCOM/USAG-Miami Passport and Visa Office processes Diplomatic, Official, No-fee Passports and Visas for military personnel, DOD employees and family members travelling overseas on official business. We are committed to provide quality services and facilities, optimize resources, sustain the environment and enhance the well-being of the military community supporting the readiness and mission execution of the Department of Defense and the United States Southern Command.

    Contact info

    305-437-2751 - Mr. Rivera, Passport and Visa Agent   |   305-437-2750 - Mr. Torres-Vega. Passport and Visa Agent (DSN 567)

    Fax: 305-437-3293

    Passport and Visa Office

    9301 NW 33 St.Room A1099

    Doral, FL  33172 

     

    Passport and Visa Office Hours

    Monday – Friday

    8:00 a.m. to 11:00 

    2:30 p.m. to 4:00 pm.


    Services Provided

    • Passport Services
    • Visa Services
    • Request for Visa Template
    • Request for Expedited Processing of Official Passports (Save As)
    • Passport Processing Times

    Helpful Links

    • Travel.State.Gov - Latest info and resources for foreign travel, including Passport and Visa resources and by-country travel info.
    • U.S. Customs and Immigration Services - U.S. citizenship resources and info. 
      The SOUTHCOM/USAG-Miami Passport and Visa Office processes Diplomatic, Official, No-fee Passports and Visas for military personnel, DOD employees and family members travelling overseas on official business. We are committed to provide quality services and facilities, optimize resources, sustain the environment and enhance the well-being of the military community supporting the readiness and mission execution of the Department of Defense and the United States Southern Command.

      Passport Services
      Visa Services
      Request for Visa Template
      Request for Expedited Processing of Official Passports (Save As)
      Passport Processing Times

      Helpful Links
      Travel.State.Gov - Latest info and resources for foreign travel, including Passport and Visa resources and by-country travel info.

      Department of Defense's Electronic Foreign Clearance Guide - Specific country requirements for DoD Theater Clearance approval. Theater Clearance requests will be completed via the Aircraft and Personnel Automated Clearance System (APACS). 

      U.S. Customs and Immigration Services - U.S. citizenship resources and info. 

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    Military Personnel Office

    We are chartered and determined to providing excellent, high-quality personnel customer-service support to the Service Members assigned or attached to U.S. Southern Command (SOUTHCOM) as well as their supporting agencies located throughout Latin America. More specifically, our goal is to provide first-rate personnel and financial service support  through readiness - both home and abroad. The MPD is the liaison between the service member and MacDill Air Force Base Army Personnel Processing Center (APPC) / DMPO. 

    All personnel and some finance actions are processed through MacDill AFB.

    Contact Info

    Military Personnel Office
    9301 NW 33rd Street
    Room B1020
    Doral, FL  33172

    305-437-0739 / 1715 / 1717 / 2344 (DSN 567)
    Fax: 305-437-1743

    Hours of Operation

    Monday – Friday
    0730 - 1600

    Services Provided

    • Identification Tags

    Here at the MPD we have the capability to produce ID tags for eligible service members.

    • Promotions
    Army Promotion Boards are held monthly by the element SGM.

    • Retirements/Transition Assistance

    Retirement Services and Transition Assistance for USSOUTHCOM service members are located in the U.S. Army Garrison-Miami Human Resources Directorate, and provided by the M10:39 AM 5/9/2016ilitary Personnel office (MILPO).

    Once a retiring service member obtains his/her retirement orders, it is imperative to contact the Retirement Services Officer at (305)437-1717 to schedule an appointment for their Retirement/Survivor Benefit Plan (SBP) briefing.

    Service members that require DD 214s need to schedule an appointment with the MPD by calling (305) 437-0739/1715/1717/2344

    • The Soldier for Life — Transition Assistance Program (SFL-TAP) 

    Available at (305)437-1717, is a centrally funded commanders program that provides transition assistance services to eligible Soldiers.

    • Transition Eligibility

    All Soldiers that complete 180 days or more of continuous Active Duty are eligible for and must complete transition services with few exceptions. 

    Retirees will maintain eligibility for life. Non-Retirees will remain eligible for 180 days after their separation date.
    Family Member of Military Service Member. Family members of Soldiers are eligible for transition services and highly encouraged to attend if their spouse is the eligible Soldier. Family members of Other Uniformed Services (Marines, Navy, Air Force, Coast Guard), receive services up to 180 days after your sponsor's retirement date. Family members of a Non-Retired Veteran, receive services up to 180 days after your sponsor's separation date.

    • Signing In and Off of Leave

    As there is no Staff Duty here at USSOUTHCOM/USAG-Miami, service members will be signed in and off of leave the day they arrive at the Military Personnel Services.

    • Finance Services
    The MPD is the liaison between the service member and MacDill AFB APPC / DMPO.  All personnel and some finance actions are processed through MacDill Air Force Base.


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    Joint Education Services Office

    The Joint Education Services Office strives to deliver the highest quality education services and programs to the community in an effort to enhance recruiting, reenlistment and retention of the soldiers; to support the Army in improving Combat Readiness; and to retain and enhance a staff through continuous professional opportunities.

    Army educational services provided by USAG-Miami consist of education counseling, coordinating tuition assistance request, GoArmyEd / eArmyu assistance and various on-site testing services.

    Contact info
    Joint Education Services
    9301 NW 33rd Street
    Doral, FL 33172

    Email the Joint Education Services Office

    Counselor
    305-437-3292
    Room E2093

    Testing
    305-437-1959
    Room E2092

    Admin
    305-437-2287
    Room E2089

    Hours of Operation
    Monday – Friday
    0730-1630 

    Services Provided

    • Counseling

    Come visit your counselor if you need some assistance with any education counseling, MGIB, financial aid, college credit assessment or any other educational related need, you can reach us via email or by calling us at 305-437-2287.

    • Tuition Assistance

    Need Tuition Assistance? Army log on to www.goarmyed.com obtain your login username and password and let us help you with your enrollment into GoArmyEd the virtual gateway of requesting tuition assistance (TA) online at anytime for classes in the classroom, distance learning or earmyu online courses. Also, available assistance to obtain and coordinate tuition assistance with all military services.  Any questions or concerns please email or call us at 305-437-2287.

    • Testing

    The USAG- Miami Joint Education Testing Office offers various tests  to service members for professional development. To schedule a test or for information on the wide array of tests available such as Army Personnel Testing (APT),  Defense Language Proficiency Test (DLPT), DANTES/CLEP , Air Force E-Exam program and more please contact us via email or call us at 305-437-1959.

     

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    Alcohol and Drug Abuse Prevention and Control Program

    The Alcohol/Drug Abuse Prevention and Control Program (ASAP) was established on Sept. 28, 1971, for the identification and treatment of alcohol and other drug dependent persons in the Armed Forces.  Federal statutes require that all Federal agencies provide alcohol and other drug abuse services to their employees.

    As a joint command, HQ, U.S. Southern Command prevention programs are administered by The Department of the Army through U.S. Army Garrison - Miami IAW Department of Defense (DoD) Directive 1010.1 and U.S. Army Regulation 600-85, Army Substance Abuse Program (ASAP)

    Alcohol and other drug abuse among DA personnel cannot be tolerated due to the profound affect upon personnel readiness, safety assurance, and ultimately our military defense capability.  The primary objective of the ASAP at U.S. SOUTHCOM is to provide the substance abuser assistance, with the ultimate objective to restore them to full and productive performance. 

    Army Substance Abuse Program website

    Services Provided

     

    • Employee Assistance Program (EAP)
    • Prevention Programs
    • Urinalysis Testing Program
    • Treatment Programs

    ​Contact Info

    305-437-3078 / 79 (DSN 567)
    Fax: 305-437-3080

    Alcohol & Drug Prevention
    Installation Services Building
    9301 NW 33rd Street
    Miami, Florida  33172

    ADCO/EAP -- Room B1018
    Drug Testing Coordinator -- A1087 and A1088
    Prevention Coordinator -- B1018
    Drug/Alcohol Counselor -- A1092

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