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(Latin guitar music)

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(music drowns out chatter)

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- [Woman] With the power
out, everybody's taking

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- Everybody maintained a complete cool,

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which is very admirable.

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The lights went out.

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Nobody expected it.

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I heard a couple of gasps.

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Might have been from the
patients or the staff

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but everybody just kept running.

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Immediately, people started calling for

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I need a flashlight over here,

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I need this medicine over there,

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shine the light over there.

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You know, and everybody kinda

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just started problem-solving immediately,

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so it was a very nice display of

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thinking on the feet of
all of our teammates.

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(music drowns out chatter)

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- [Man] Everything went fine.

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- [Tim] So I think this is

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unfortunate, but unfortunate

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for the big picture of delivering

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the care we intend to deliver,

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but fortunate for our training

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and that we're having all to

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learn to adapt to a situation

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none of us expected us to have happen.

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- [Woman] So sorry.