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Telework Help Center for SOUTHCOM Personnel

The tools below are available to assist you as you continue to support the SOUTHCOM mission via telework. For access issues, please contact the SOUTHCOM HQ Help Desk at (305) 437-1234 or by email at

If you have access to the SOUTHCOM NIPR Portal, a comprehensive list of these and additional resources is available from the homepage (click the "I need to..." button at top left, then, under the "I NEED TO..." column, click "IT Quick Guides").

DoD Telework Agreement (DD Form 2946, AUG 2021)

SOUTHCOM Top Telework Tools

Telework Dos and Don'ts

SOUTHCOM Intranet Portal Access Information


Email (OWA)

DEE OWA (Webmail)

How to access DEE OWA Webmail

Issues Common to logging into DEE OWA (Webmail) at Home

Outlook -Manage Members of NPE Such as Distro's or MESG's

Allow someone to Manage your Mail or Calendar

Retrieving Old Encrypted certs (Personal Computer) via OWA​

Cross Dom​​​​ain Enterprise Email Service

ADDING AN OMB TO OWA (Personal Computer)

Add OMB to Mailbox (VPN)

How to Create and or Reopen a PST File (VPN)

Spear Phishing Guidance


CAC Related

Certificate Selection For Different Browsers

Rapids Self-Service


CAC at Home instructions

Use of CAC Readers for Teleworking

Activate the PIV-Auth Certficate

Update Email on CAC using DMDC "Rapids Self Service"


Phone Documentation

Call Forwarding Instructions

Meeting Server Instructions



GVS Desktop VTC Access instructions

GVS Quick Start Guide Tri-Fold

GVS ECVoIP User Instructions

GVS Phone Dialing Instructions

Managing Your GVS Periphrials

Dial by IP Instruction Guide 

GVS Voice Integration Fact Sheet



Using SOUTHCOM Laptop with VPN 

VPN Laptop Guidance

VPN Connectivity Troubleshooting



DMCC-S TAB S3_Quick Start Guide

DMCC-S Dialing Instructions

How to Call Using a DMCC-S​


Other helpful links, policy and documents

Internet Speed Test

Increased Telework Vulnerabilities- COVID 19

Website and Application Access: Computer with no VPN

Website and Application Access: Computer with VPN 

Tips for Embedding Pictures: PowerPoint and Email

Electronic Equipment Entry & Exit Form


Programs for Use At Home

Anitivirus Home Use Program​ (AV HUP:  PC and MAC)

Microsoft Home Use Program

Microsoft Home Use Program Instructions​

McAfee WFH (60 days free)




How to Record Telework in ATAAPS



Collaborative Support Tools (Teams)

Virtual Collaborations Best Practices

Meeting Server Instructions

Voice Bridge Manager User Guide

CVR tool - Army Announcement

End-User Log on Guide to Microsoft Teamsv2​

TAB A - Signed_CUI Waiver Memo_26 MAR 2020

Zoom Govt Web Guide

Zoom Host POCs

CVR Quick Start Guide for Microsoft Teams For Government

CVR End-User Log on Guide to Microsoft Teams

CVR Self Service Portal


SKYPE for Business

Skype for Business for Home Use (Personal Computer)




DCS User Guide



SOUTHCOM APAN VTC/Adobe Connect Instructions


APAN Connect Guide

APAN User Information 





MAC Computer

PIV Configuration for MAC


Cyber Security Related

Cyber Phishing 

Wormlike Exploit

Internet Email Scam

Social Engineering, Social Media, Phishing and You

USANEC Phishing Facts