Newcomers to Overseas Locations in SOUTHCOM

The page provides information and resources for military and civilian personnel assigned to support U.S. embassies, consulates and other overseas locations in the SOUTHCOM Area of Responsibility.  Many of the resources are provided and managed by our friends at the Department of State.

Arriving at Your New Post

Community Liaison Office (CLO) Program

The CLO is among the first points of contact for newly assigned or arriving employees and family members, and provides pre-arrival information, orientation, and assistance with settling in at post.  CLOs identify the needs of their community and respond with effective programming, information, resources, and referrals. They serve as advocates for employees and family members, advise post management on quality of life issues, and recommend solutions and family-friendly post policies. Their duties are defined in the following eight areas of responsibility:

  • Community Liaison

  • Crisis Management and Support Services

  • Education Liaison

  • Employment Liaison

  • Events Planning

  • Guidance and Referral

  • Information and Resource Management

  • Welcoming and Orientation

More on CLOs at

Defense Security Cooperation University, SCO Spouse Orientation Course

The SCO Spouse Orientation Course is designed for spouses of U.S. military personnel and DoD direct-hire civilian employees assigned to security cooperation positions in U.S. embassies. When accompanied, spouses can support fast-paced and demanding SCO assignments and contribute to mission success. Spouses will sometimes perform voluntary and direct services to support the SCO or other embassy offices – in a unique overseas environment, without typical support systems present. SCO Spouse training is valuable for SCO mission success and family safety (SCO assignments have risks for which the typical family is not prepared). Upon completion of this course, students will have a broad foundation designed to equip and integrate these family members into their embassy and foreign communities. Additionally, the course will provide information on the resources and support networks available to help foster success in these unique tours of duty.  

Family Liaison Office (FLO)

FLO serves U.S. government direct-hire employees, their family members, and Members of Household (MOH) who are serving, have served, or will be serving at Missions overseas.  FLO's mission is to improve the quality of life of all demographics by identifying issues and advocating for programs and solutions, providing a variety of client services, and extending services to overseas communities through the management of the worldwide Community Liaison Office (CLO) program.

Major areas of interest include:

  • Family Member Employment

  • Education and Youth

  • Crisis Management Services

  • Unaccompanied Tours Support

  • Expeditious Naturalization Support

  • Transition

More on the FLO at

Moving Resources

The Department of State Travel/Relocation Management page will help answer some of the many questions you may have when facing your move: 

Education and Schools

Department of Defense Education Activity (DoDEA) Non DoD Schools Program (NDSP)

Provides support and funding for the education of authorized command-sponsored dependents of military members and Department of Defense (DoD) civilian employees assigned to overseas areas where no DoDEA school is available within the commuting area.

DoDEA NDSP Student Online Registration

Schools (K-12)

Office of Overseas Schools: The mission of the Office of Overseas Schools is to promote quality educational opportunities at the elementary and secondary level for dependents of American citizens carrying out our programs and interests of the U.S. Government abroad.

Health Care

International SOS (ISOS)

ISOS administers the TRICARE Overseas Program for uniformed service members, retirees, and families. International SOS is the TRICARE Overseas Program contractor and is responsible for:

  • Benefit and enrollment information

  • Claims

  • Medical information

  • International SOS Medical Assistance

  • Referrals to providers

Department of State Resources

Foreign Service Assignment Notebook

"What Do I Do Now?" This 222-page resource offers invaluable information and guidance on all aspects of preparing for an international move. Available to ALL employees and family members transitioning to an overseas assignment.  Though written for U.S. Department of State Foreign Service audiences, there is a wealth of good information about life overseas.

Post Info to Go

U.S. Department of State Overseas Briefing Center at the Foreign Service Institute's Transition Center maintains the "Post Info to Go", which has a myriad of information provided by CLOs, as well as briefing boxes, audio visuals, etc. For a fuller explanation of what they offer virtually and in person, please take a look at their Internet site:  Their email address is


Official Department of State post reports have recently been moved to Diplopedia, the DoS wiki.  Employees with a .mil or .gov email account can access Diplopedia (and other resources) at home with an Intelink account (a password-protected account that employees can obtain by signing up at, allowing them to more easily share information with their families.

Overseas Travel Information

Travel Info -- Travel documents, emergency info and resources

Travel Warnings

Warnings are issued when long-term, protracted conditions that make a country dangerous or unstable lead the State Department to recommend that Americans avoid or consider the risk of travel to that country. A Travel Warning is also issued when the U.S. Government's ability to assist American citizens is constrained due to the closure of an embassy or consulate or because of a drawdown of its staff.

Theater Clearance Info

Requirements for Theater Clearance approval into countries in SOUTHCOM's Area of Responsibility.

Country-specific travel information

The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling and living abroad to enroll their trip with the nearest U.S. Embassy or Consulate. 

Websites Embassies, Consulates, and Diplomatic Missions

screen shot of Newcomers Arrival Tool homepage

This secure, web-based tool helps smooth your transition to SOUTHCOM by connecting you and your family to command specialists and sponsors while providing comprehensive relocation information. The tool also tracks your status throughout your transition and arrival so that you and your family are always on our radar.

NOTE: This tool is for SOUTHCOM newcomers only. Personnel already at the Command will not be able to access this system. The tool is a SOUTHCOM internal portal site and must be accessed with a valid CAC or Command-provided password. The site must be viewed using Internet Explorer 8 or higher. If you are from SOUTHCOM HQ or an SCO and trying to access the Newcomers Arrival Management Site, go to: