FROM THE U.S. STATE DEPT; U.S. CITIZEN TRAVELERS - COVID-19 State Department Alert TravelIF YOU ARE CURRENTLY IMPACTED BY THE COVID-19 TRAVEL BAN & NEED IMMEDIATE ASSISTANCE, Call 1-888-407-4747 (U.S./Canada); +1-202-501-4444 (overseas); or contact the nearest embassy.
HomeMediaSpecial CoverageCoronavirus Info For SOUTHCOM Personnel

COVID-19 Info for SOUTHCOM Personnel

CDC Keep Calm and Wash Your Hands graphic

"We are taking this national emergency seriously. As we all deal with the COVID-19 outbreak, I want the SOUTHCOM team to know that we are committed to taking measures to protect our service members, civilian workforce and families while remaining mission ready. We continue to aggressively monitor the situation, and will update staff and families as soon as information becomes available. Our medical professionals continue working with the U.S. Department of Defense, other federal agencies, the Florida Department of Health and local health officials for the latest updates and ongoing mitigation response efforts. Education is critical; you can find links to the latest information here."   

Official Bio Photo of Adm. Craig Faller  – Adm. Craig Faller, Commander, U.S. Southern Command.

Graphic: SOUTHCOM COVID-19 Info Line


Graphic: Important Medical Phone Numbers

Military Health System FREE Nurse Advice Line: 1-800-TRICARE ( 1-800-874-2273 ), option 1

Florida Department of Health 24/7 hotline for COVID-19: 1-866-779-6121

Army Health Clinic SOUTHCOM: 305-437-1721  OR  305-437-1753

Chaplain Contacts

Main Line: 305-437-1024

Chaplain Price cell: 305-794-2577

Chaplain Costadoni cell: 561-376-6628

WATCH: SOUTHCOM Commander, Navy Adm. Craig Faller, Senior Enlisted Leader, Marine Sgt. Maj. Bryan K. Zickefoose, and Command Surgeon, Air Force Col. Susan O. Moran, hosted a virtual town hall on Facebook Live to address questions from the SOUTHCOM team and their families, March 27, 2020. 


April 5:

DOD Guidance on the Use of Cloth Face Coverings (PDF)

April 4:

WATCH: How to Make a Cloth Face Covering: U.S. Surgeon General Jerome Adams Demonstrates How to Make A Cloth Face Covering 


April 1:

The Florida Governor has issued a statewide “stay at home” order starting Friday April 3 at 0001 hours. This order extends the current “stay at home” order in effect for Southeastern Florida to the entire state.  

All personnel going to/from the HQ should show their DoD ID and/or SOUTHCOM badge if stopped by law enforcement authorities. The order is attached and pertinent sections are highlighted. See all Florida Governor executive orders at:

March 30:

SECDEF Message to the Force on COVID-19 Response

March 28:

HPCON-Charlie Info for SOUTHCOM | USAG-Miami Installation

Access to the U.S. Southern Command and U.S. Army Garrison-Miami installation is currently limited to assigned service members, DoD civilians, and contractors during Health Protection Condition (HPCON) Charlie. Assigned members are required to present two forms of verification to get on the installation: 

  • CAC Card and SOUTHCOM Badge 

The only exceptions to the above policy is for those with a confirmed appointment to the Clinic or ID DEERS office. These individuals must present the following for access to the installation:

  • CAC Card and Appointment for Clinic/ID DEERS.

For the latest list of U.S. Army Garrison-Miami Installation Services (Hours, access and closures), click the link below:

List of updated U.S. Army Garrison-Miami Installation Services


Additional HPCON-Charlie Resources

SOUTHCOM Medical Resources

March 27:

WATCH: SOUTHCOM Commander, Navy Adm. Craig Faller, Senior Enlisted Leader, Marine Sgt. Maj. Bryan K. Zickefoose, and Command Surgeon, Air Force Col. Susan O. Moran, hosted a virtual town hall on Facebook Live to address questions from the SOUTHCOM team and their families, March 27, 2020. 

Updated U.S. Army Garrison-Miami Installation Services: In an attempt to diligently combat the spread of COVID-19, U.S. Army Garrison-Miami has identified services for reduction to appointment only, mission essential, or closure as of March 30, 2020. 

List of updated U.S. Army Garrison-Miami Installation Services

March 23:

WATCH DoD Virtual Town Hall: U.S. Secretary of Defense Dr. Mark T. Esper, Chairman The Joint Staff U.S. Army Gen. Mark A. Milley and Senior Enlisted Advisor to the Chairman Ramon “CZ” Colon-Lopez hold a virtual town hall, March 24, 2020. (Links to DoD's Facebook)

March 18

FAQ on DoD Travel Restrictions (Updated March 18, 2020 -

SOUTHCOM MEMO: Updated Guidance on Travel Restrictions in Response to the Coronavirus
Disease (COVID-19) - March 18, 2020

March 17

Press Release: SOUTHCOM COVID-19 Response Update - March 17

March 15


We are aware of long-term school closures and are working through additional guidance.  We will exercise max flexibility for working hours, telework and admin leave.

Note: For the most updated SOUTHCOM guidance, personnel should refer to the latest messages sent via the "Alert!" notification and accountability system along with command messages via NIPR email ( CAC Access - ). You can also call our COVID-19 info line at 305-437-3919.

If you have any emerging issues or concerns, notify your supervisior immediately.

Health Protection Condition (HPCON) Levels

SOUTHCOM is currently at HPCON-Charlie in response to COVID-19. Info page - HPCON: Understanding Health Protection Condition Levels.

Map: COVID-19 Global Cases by the Center for Systems Science and Engineering (CSSE) at Johns Hopkins University




The Florida Department of Health has established a dedicated Coronavirus Call Center at 1-866-779-6121 that is available 24 hours a day seven days a week, as well as a dedicated email address at which the public can use for questions or clarifications on issues related to the Coronavirus. 



The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense of the linked websites, or the information, products or services contained therein. Other than for authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense does not exercise any editorial control over the information you may find at these locations. All provided links are consistent with the mission of this website.


Coronavirus Info


"Infographic: You can help prevent the spread of respiratory illness with these actions: Avoid close contact with people who are sick. Avoid touching your eyes, nose, and mouth. Wash hands often with soap and water for at least 20 seconds."

"Infographic: Patients with COVID-19 have reportedly had mild to severe respiratory illness. Symptoms include: fever, cough, and shortness of breath."